| Business name | Oshi Runner |
|---|
| Operator | Tsukasa Adachi (sole proprietor) |
|---|
| Address | Provided without delay, in writing or electronic form, upon request. Contact hello@oshirunner.com. |
|---|
| Phone number | Provided without delay, in writing or electronic form, upon request. Contact hello@oshirunner.com. |
|---|
| Email | hello@oshirunner.com |
|---|
| Website | https://oshirunner.com |
|---|
| Service | Personal shopping (proxy purchasing) of items in Japan, and international shipping on the customer's behalf. |
|---|
| Prices | Item cost (actual purchase price) + service fee (a flat fee per store run, per Kuji pull or per event day; 20% of item cost where items total more than JPY 15,000) + packing fee + payment processing (5% of the total), as listed on the Pricing section of our home page. All prices in JPY, including Japanese consumption tax where applicable. |
|---|
| Additional charges | International shipping at actual carrier cost. Customs duties, import taxes and any carrier handling fees in the destination country are paid by the customer; for parcels to the United States declared between USD 100 and USD 2,500, Japan Post requires duty to be prepaid before acceptance and this is billed at cost. Queueing beyond one hour, JPY 2,000 per hour. Storage fee of JPY 300 per week after 30 days of free storage. |
|---|
| Payment methods | Credit and debit card, Apple Pay, Google Pay, via Stripe. |
|---|
| Payment timing | Prepayment. Items are purchased after payment is confirmed. Shipping is charged after packing unless included in the first payment. |
|---|
| Delivery | Purchased within the agreed period: the event or release date, or within 7 days of payment for store items. Dispatched within 3 business days after the shipping payment. Delivery time depends on the carrier and destination. |
|---|
| Application period | Each quote states its own validity period, normally 3 days. Event and lottery requests state a separate deadline set by the event or the product's release date. Requests submitted after a stated deadline cannot be accepted. |
|---|
| Cancellations and returns | Cancellation is possible before we travel to make the purchase; everything paid is refunded less the payment processing charge. After we travel but before we buy, the item cost, packing fee and shipping estimate are refunded but the service fee is not. After purchase, orders cannot be cancelled and items cannot be returned, because Japanese stores and events do not accept returns. Claims about a delivered parcel must reach us within 7 days of delivery with photographs. Lost or damaged parcels are handled through the carrier's compensation. See Terms of Service, section 6. |
|---|
| Sold-out items | The item cost is refunded in full. Where none of the items on an order could be obtained, the service fee is refunded in full as well for store runs and Kuji orders, even if the trip had already been made. Event days are the exception: the event-day fee stands once the event has been attended. Lottery and Kuji pulls that actually take place are treated as performed once the tickets are drawn, whatever the prizes are. |
|---|
| Special conditions of sale | This service is for personal collectors only; bulk purchasing and resale-purpose requests are declined. Quantities restricted by a circle, booth, shop or lottery ("one per person") are never exceeded. Second-hand goods, adult (R18) material, and event or concert tickets are not handled. Customs duties, import taxes and carrier handling fees in the destination country are paid by the customer, and confirming that an item may lawfully be imported is the customer's responsibility. |
|---|